BIG Brands Research Service Excellence Awards are given away to business organizations and professionals annually based on their service quality, leadership position in the industry, dedication to customer satisfaction, positive entrepreneurial initiatives, exemplary business practices, feedback from the end customers and the industry and business growth. The winners include the best doctors and clinics and hotels and restaurants amongst many other business areas. Big Brands Research collects the inputs from end consumers in different segments regarding their satisfaction level from products and services being offered by the different brands and professionals in different geographical locations in Maharashtra.
The company conducted this research study over a period of 6 months and with more than 50 field executives collecting the data from across the different cities in Maharashtra. The primary objectives of this comprehensive market research study were to identify and recognize service excellence, associated innovations and best practices that lead to exemplary performance and to highlight the importance of pursuing customer satisfaction in today's competitive and ever-evolving business environment.